Orders are usually despatched within 24 hours of being placed (Monday - Friday) wherever possible. We aim to keep you informed via email of the progress of your order. If you require an update at any stage however, please do not hesitate to contact us at email@example.com
All prices are quoted in UK pounds Sterling.
Our acceptance of your order to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods you have ordered and a full refund will be given.
We have made every effort to ensure the descriptions and price of our products are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (a) confirming your order to purchase subject to the corrected description or price, or (b) retracting your offer to purchase and receiving a full refund if the products have been paid for.
All deliveries are subject to stock availability and authorisation of your payment.
We shall endeavour to deliver your order within 3 working days after we receive your order. If there are any delays we will notify you of such delay as soon as possible.
Delivery outside the UK mainland (including Northern Ireland, Channel Islands, Isle of Man) may require an extra charge.
UK orders will be delivered by Royal Mail to your specified delivery address Monday to Friday. We are unfortunately unable to specify the time at which the goods will be delivered to you.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as our carriers will deliver to the place not the person.
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.
If you are ordering for delivery outside of the UK, we suggest you have goods delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
You can review our delivery options in more detail so you choose the one that best suits what you need.
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact us at firstname.lastname@example.org with the order number, the faulty item's name and number, and a description of the fault.
We’ll get back to you within 4 hours and send you a replacement item as quickly as we can. Our returns policy is below.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact us at email@example.com with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
My order has not arrived
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:
• Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
• Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
• Checking with your neighbours to see if they have accepted the parcel on your behalf.
• Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still can't find your parcel, please contact us at firstname.lastname@example.org quoting your order number. We'll reply within four hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.