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SKEANIE Customer Service
Welcome to the SKEANIE customer service section, click on one of the following links:
Shipping & Returns:
SKEANIE is happy to ship to you, or to a friend as a gift, anywhere in the world.
Your order will be dispatched within 3 days of payment being received, unless an item you have ordered is on back order. If an item in your order is on back order, you will receive an email with the estimated dispatch date. If you require shipping rates outside Europe, please place the product(s) required in your cart, then use the "Estimate Shipping Costs" at the bottom of the page.
Shipping Rates Within the UK are - 1st class recorded £5.50 or 2nd class recorded £4.50
Shipping Rates Within Europe are £6.00
We do hope you are happy with your purchase; however if you would like to exchange your item(s), please process an Exchange Note and in the comments section during check-out, please advise us of the item(s) you are returning and which item(s) you would like to exchange them for. Your Exchange Note must be processed within 14 days of the purchase date and your item(s) must be unused with all packaging and tags intact.
Exchange Note Charges are:- International customers will be contacted separately to arrange additional return postage costs.
We are happy to offer a refund or exchange if you notify us within 14 days of purchase that the item(s) purchased:-
have a basic, serious fault that was not known at the time of purchase
- does not do the job that you were led to believe it would do
- does not match the sample you were shown, or
- does not fit the description
The item(s) must be in original packaging and in an unused condition.We are unable to offer a refund if you:
- change your mind about a product. This includes when a consumer has found a cheaper product elsewhere, or their circumstances have changed and they no longer require the goods
- knew, or should have known about a fault when the goods were bought, for example as seconds. However, if a second has a fault that the consumer was not aware of, or could not have discovered upon a reasonable inspection when the item was bought, their rights are not affected
- are unable to prove from whom and when the item was purchased. However, traders should not refuse a refund solely because there is no receipt, if they are satisfied that the goods were purchased from their store- are responsible for damaging the goods by not following the instructions, general wear and tear or misusing the product.
Customers who have purchased products through other stockists or websites and not through SKEANIE.eu or SKEANIE.co.uk will need to check with the individual store in regards to their refund policy as we can only exchange items purchased directly from either SKEANIE.eu or SKEANIE.co.uk.
If you have a query in relation to our service or products, please contact us and we will get back to you as soon as possible. We will aim to respond to all inquiries within 48 hours. Once we have contacted you, we will keep you informed of the progress of your inquiry and aim to have your issue resolved within 5 working days.
SKEANIE Care
We recommend that you spray your SKEANIE footwear with a Shucare Water and Stain Repellent prior to wear.
The best way to keep your SKEANIE footwear looking bright and new, is to simply wipe over with a clean damp cloth or leather wipe. Applying Shucare Leather Conditioner and Renovating Polish will assist with maintaining their softness and colour.
SKEANIE footwear should never be placed in the washing machine or dryer.
